Helpdesk Outsourcing
Hitachi Software's vendor-certified technical staff has the broad range of skills and experience to satisfy your support needs. We offer unique Helpdesk Outsourcing Services to enterprises that need dedicated internal IT staffs focusing on strategic initiatives. Moreover, our tech staffs' English and Japanese bilingual capabilities mean fast, effective technical support with no language barriers.
Hitachi Software's Helpdesk Outsourcing Services can provide flexible contract terms and service satisfaction guarantees. We tailor products to fit your special corporate needs, regardless of whether you want to outsource some or all helpdesk functions, or even develop a new helpdesk support operation. We can also dispatch service and technical support personnel according to your escalation protocol.
Our engineers available for outsourcing include:
- Application Support Engineer
- Systems Engineer
- Senior Systems Engineer
- Network Systems Engineer
- Senior Network Systems Engineer
- Network Administrator*
- Senior Network Administrator*
* Traditionally, Application Support Engineers, Systems Engineers and Network Systems Engineers handle most Helpdesk functions to meet PC users' needs. Network Administrators address back-office administration of networks and connectivity. At Hitachi Software, we understand that merging the Helpdesk and Network Administrator functions can lead to substantial savings and increased service levels. Our Helpdesk Outsourcing Services flexibility allows you to outsource our full Helpdesk team and Network Administrators, onsite or remotely.
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