Remote Technical Support

Hitachi Software's Nationwide Call Center is our centralized remote technical support center. Our Call Center takes technical support requests from enterprises with remote technical support contracts.

The Call Center is equipped with Siebel Call Center Program, which manages all services and is also responsible for dispatching engineers to address immediate, on-site support requests.

Special remote technical support features

• Toll-free access from anywhere in the US
• 1st level support for all desktop issues
• 1st level support for network issues
• Certified English and Japanese bilingual engineers
• Remote network diagnostics and resolution
• Remote network administration support
• Manage and report end-user information
  

Multiple means of problem submission

• Telephone/ voice mail
• Pager
• E-mail
• Fax

 

[  Return to top ]